Privacy Policy
Last updated: January 21, 2026
Table of Contents
At Ravoo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Ravoo, you consent to the practices described in this policy.
Information We Collect
Information You Provide
- Account information (name, email, password)
- Profile information (profile picture, bio)
- Payment information (processed securely by M-Pesa, Paystack)
- Event information (if you're an organizer)
- Communications with us (support requests, feedback)
Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, features used, watch time)
- IP address and approximate location
- Cookies and similar technologies (see our Cookie Policy)
Information from Third Parties
- Social login providers (if you sign in with Google, etc.)
- Payment processors (transaction confirmations)
- Analytics providers (aggregated usage data)
How We Use Your Information
To Provide Our Services
- Create and manage your account
- Process ticket purchases and payments
- Enable live streaming and video playback
- Send event reminders and notifications
- Provide customer support
To Improve Our Services
- Analyze usage patterns to improve user experience
- Debug and fix technical issues
- Develop new features and services
- Conduct research and analytics
To Communicate With You
- Send service-related announcements
- Respond to your inquiries
- Send marketing communications (with your consent)
- Notify you about changes to our policies
To Ensure Safety and Security
- Detect and prevent fraud
- Enforce our terms of service
- Protect the rights and safety of our users
- Comply with legal obligations
How We Protect Your Information
Security Measures
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security audits and penetration testing
- Access controls and authentication
- Secure payment processing (PCI DSS compliant partners)
- Regular backups and disaster recovery procedures
Your Rights and Choices
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data (data portability)
- Opt out of marketing communications
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights:
- Visit your account settings for most options
- Contact us at privacy@ravoo.com for data requests
- Use the unsubscribe link in marketing emails
Data Retention
We retain your data:
- Account data: Until you delete your account
- Transaction records: 7 years (legal requirement)
- Usage logs: 90 days (then aggregated/anonymized)
- Support communications: 2 years
- Marketing preferences: Until you change them
International Data Transfers
Your data may be transferred to:
- Our servers located in various regions
- Third-party service providers globally
- We ensure appropriate safeguards are in place
- Standard contractual clauses for EU data transfers
Children's Privacy
Our policy on minors:
- Our services are not directed to children under 13
- We do not knowingly collect data from children under 13
- If we learn we have collected such data, we will delete it
- Parents/guardians can contact us about their child's data
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of Ravoo after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@ravoo.com
Address: Ravoo Ltd, Nairobi, Kenya